Frequently Asked Questions

With over 30 years of dedication to our community, we believe in empowering our clients by providing transparent, comprehensive information and expert advice.

Frequently Asked Questions

At Alberni Valley Refrigeration, we're more than just a service provider—we're your partners in maintaining a comfortable and efficient living and working environment.

With over 30 years of dedication to our community, we believe in empowering our clients by providing transparent, comprehensive information and expert advice.

Top Frequently Asked Questions From Our Clients Over 30+ Years of Service

It's our goal to equip you with the knowledge and insights needed to make the best decisions for your HVAC and refrigeration needs.

Whether you're facing an urgent repair or planning a major upgrade, we're here to guide you every step of the way.

Your satisfaction and trust are at the core of our business, and we're committed to upholding these values in every interaction.

How often should my system be maintained?

For optimal performance and safety, ensure your heat pumps, air conditioners, electric furnaces, gas furnaces, HRVs, and fireplaces receive annual maintenance.

When should I replace my air filter?

Swap out 1" filters four times a year, and 4" filters every six months for peak efficiency.

How do I know the size of my filter?

When approaching your furnace, you'll notice two ducts connected to it: one for hot air and the other for cold air return. If only one is visible, explore around the furnace; it might be situated on the top, bottom, or side.


Between the furnace and the cold air intake, you'll discover your filter. It could be located on the bottom, side, or top of the furnace.


Once located, you can typically remove the filter by pulling it out or identifying a movable component. For higher end filters, professional assistance may be necessary. You can pull it out and look along the edges of the filter for the exact sizing details inscribed there.

What is the lifespan of a heatpump?

The lifespan of a heat pump we install the complete system for typically hovers around 20 years, because it's installed properly.

Thats not the case for every heat pump though. Incorrect airflow or size for your home can significantly reduce its longevity. Regular maintenance is crucial for maximizing the system's lifespan. Mismatched components, where only the outside or inside unit is upgraded, can also affect longevity.

For the right system and maintenance tips, contact us at Alberni Valley Refrigeration. Our technicians can assess your setup and advise on measures to enhance lifespan. Don't forget the importance of regularly replacing filters!

Is frost on your heat pump normal?

In colder climates, a light coating is expected, triggering an automatic defrost cycle. However, heavy ice accumulation signals the need for professional servicing. To ensure optimal performance, schedule service in the spring for AC and fall for heating. With biannual maintenance by a service technician, potential issues can be swiftly addressed. Feel free to take pictures and email them to us if you have any concerns.

Why is my gas furnace turning on and off more then 4 times in an hour?

Your furnace could have a dirty filter or a malfunctioning part that needs to be replaced. First check and replace your filter if needed. if this does not solve your problem please give us a call.

Should I close my supply air registers in my house?

Closing supply air registers in your house is not recommended. Your system is meticulously designed to deliver a specific volume of airflow to maintain comfortable temperatures throughout your home. When you close registers, you disrupt this balance, leading to uneven heating and cooling.

Additionally, restricting airflow can strain your system, leading to increased wear and tear, reduced efficiency, and potentially costly repairs down the line. To ensure optimal performance and energy efficiency, keep all supply air registers open and unobstructed.

My air conditioner is running but not cooling effectively. What should I do?

Inadequate cooling can result from various issues, including low refrigerant levels, dirty cooling coils, or blocked air ducts. We offer comprehensive diagnostics and solutions to get your air conditioner back to optimal performance.

Why are my energy bills so high, and how can I reduce them?

High energy bills can often be attributed to inefficient HVAC systems or lack of proper insulation. Upgrading to energy-efficient models, sealing leaks, and ensuring your systems are well-maintained can significantly reduce your bills. We can assess your current setup and suggest improvements to save energy and money.

Get In Touch

Address: 2393 Old Nanaimo Highway Rd

Email: [email protected]
Hours: Mon – Friday 8:00am - 4:00pm

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